Customer Success Specialist

Picture yourself as a Customer Success Specialist who builds demand, nurtures accounts, and closes business that fuels our growth. What anchors this Lowell job is ownership; the $73,000 - $98,000, the full-time hours, the 5-year ask all hang off that.

Key Responsibilities

• Pitch upsells that feel like favors, not invoices
• Line up the innovative sponsorships that put TechNova Group in front of buyers
• Draft the cold-outreach copy that survives a mid-level buyer's inbox
• Deliver persuasive product demos to forward-thinking buyers and stakeholders
• Coach junior reps through their first high-trust negotiation
• Own the full sales cycle from initial outreach to signed contract
• Prospect via cold calls, emails, and social selling to fill the full-time pipeline

What You'll Bring

• Comfort owning a number that goes up or down because of you
• Sharp written and verbal communication, tested under scrutiny
• Comfort steering sales marketing conversations toward a decision
• Detail-oriented approach with a commitment to accuracy
• Prior experience working on-site in Lowell, MA, or willingness to relocate
• The self-awareness to know which problems are yours to solve
• A quietly-ambitious bias toward action, balanced by knowing when to wait

TechNova Group writes the software that keeps sales marketing operations humming, all of it engineered in Lowell, MA by a high-energy bunch. Our MA crew runs on candor, caffeine, and a stubborn refusal to ship sloppy work.

You join at $73,000 - $98,000, grow with a mentor, lean on benefits, and flex your hours so Lowell fits work instead of the reverse.

This Customer Success Specialist posting is fresh, active, and open for business right now.

The team in Lowell, MA is one strong Customer Success Specialist away from complete, and that could be you.